General terms and conditions of sale / Legal information
As of 01/02/2025
Service provider
The services to assist in obtaining administrative documents are provided by VISAMUNDI, whose registered office is at 15 allee Duguay-Trouin, 44000 Nantes (France) France - SAS with capital of €50,000, registered with the Nantes Trade and Companies Register under number 828 148 189 (VAT FR69828148189). The https://www.visasaudi.sa.com website is considered to be one of the VISAMUNDI websites.
Mandate
The Customer, also known as the Principal, gives power of attorney to the Agent, VISAMUNDI, who agrees to incur expenses on the Customer's behalf concerning assistance in obtaining administrative documents for the country or countries covered by this site in the Customer's name (or in the name of a person from whom the Customer has obtained express or legitimate authorisation: legal representative, etc.), such as Visas, online Visas, e-Visas, Electronic Travel Authorisations, passport pre-applications or any term derived from and concerning the same digital product.
Enforceability of these General Terms and Conditions
These Terms and Conditions govern your use of the services on the VISAMUNDI sites, including the site on which you are viewing these Terms and Conditions, and all requests made for advice or information about our services. Each enquirer hereby accepts and confirms that prior to submitting an enquiry they have read, understood and agree to be bound, without limitation or qualification, by these Terms and Conditions.
Limitation of liability
These General Terms and Conditions contain a clause limiting our liability to the refund policy set out below. Except where covered by our refund policy below, fees are non-refundable.
You are responsible for the accuracy of the information on your application form and for checking it. We cannot guarantee that we will find any errors, and we will only correct information that is blatantly incorrect or incomplete (incomplete first names, nationality different from that on the scanned passport, etc.).
VISAMUNDI will treat all applications with care and seriousness, in accordance with the procedures prescribed by the authorities. However, although we check your application form for obvious errors of form with great care, we do not guarantee that we will detect any errors in your form, nor do we undertake to check the information provided, for which it is your responsibility to ensure that it is correct.
VISAMUNDI shall not be liable to any applicant or any other person relying on or benefiting from any application for any loss of profit, revenue, contract, opportunity, business, additional expenses, or any other business or personal loss arising as a result of any delay in issue, digital delivery problem, error in the content of documents supplied by the authorities, or for any advice or information given in connection with any application.
Neither shall VISAMUNDI be held responsible for any unforeseen change in the use of the documents or services provided by VISAMUNDI (dates and times of travel, purpose, etc.) which would render the documents or services provided null and void. Nor shall VISAMUNDI be held responsible for any refusals issued by the authorities according to their own criteria.
VISAMUNDI cannot be held responsible for the use you make of the information provided on its website. It is your responsibility to check the accuracy, completeness and relevance of such information with the Consulate or Embassy of the country concerned.
We recommend that you keep copies of all documents submitted with your application.
Refund policy
The Customer requests a document from VISAMUNDI, which acts as an intermediary between travellers and the government authorities. Please note that VISAMUNDI declines all responsibility for in the event of delays in issuing documents by the authorities.
Below are the details of VISAMUNDI's refund policy:
- The Customer's document has not been edited for the day of departure : only the service charge will be reimbursed.
- The administration has refused to draw up a document for the Customer, if the refusal is not based on information omitted or erroneous by the Customer at the time of the request or during our follow-up. refund of the full payment made by the Customer following his/her request (consular fees + service charges).
- The document issued contains an error that was not present in the Customer's initial request refund of the full payment made by the Customer following his/her request (consular fees + service charges) or re-submission at the Company's expense if possible.
In all other cases, VISAMUNDI will refuse any refund, including in the event of subsequent non-use of the documents (Article L221-25 of the Consumer Code).
Refunds, if they comply with one of the cases explained above, are made as follows automatically by VISAMUNDI for the Client. It may take up to 10 working days for the sum to appear in the Customer's bank account..
Right of withdrawal
Any order validated on the Website and then cancelled by the Customer on simple request by email within 14 days of the order will be cancelled. refunded in full of the total amount including VAT if no steps have been taken with the country's authorities.
If the cancellation request is made after the 14-day cancellation period, the service fee will still be due. Only consular fees are returned to the Customer.
Refunds are initiated within 48 hours of the withdrawal request in the cases explained above. It can take up to 10 working days for the sum to appear in the customer's bank account.
Changes to procedures and charges
The procedures and fees of the Administrations for the processing of all services are beyond the control of VISAMUNDI and are subject to change without notice; in some cases, these changes may apply retroactively to applications currently being processed. VISAMUNDI does not accept responsibility for such changes in procedures or pricing, and reserves the right to pass on any price increases.
Rates and payment methods
Prices are quoted inclusive of all taxes. All requests must be paid in cash on receipt of your request, unless otherwise agreed with VISAMUNDI.
If no payment is received, VISAMUNDI reserves the right to cancel the request outright. In the case of large numbers of requests, different arrangements will only be accepted with the agreement of VISAMUNDI management.
Only payment by secure bank card is accepted on VISAMUNDI sites, which will choose the most secure system possible to guarantee its customers' data.
Mediation
VISAMUNDI, as an associate member of Entreprises du voyage (ASS 9001383), benefits from the mediation services of the Tourism and Travel Ombudsman.
After contacting Customer Service by email, and if there is no satisfactory response or no response within 60 days, the customer may refer the matter free of charge to the Tourism and Travel OmbudsmanIts contact details and how to contact it are available on its website: www.mtv.travel
Customer data processing
VISAMUNDI undertakes not to market or sell applicants' personal information. VISAMUNDI will not divulge or transfer applicants' personal information. Personal information will be used for the sole purpose of providing the services and fulfilling its various obligations..
However, VISAMUNDI may be required to disclose and share personal information if necessary to comply with a court order, or other legal, legislative or regulatory process served on VISAMUNDI, to exercise its rights, to defend against legal claims, criminal investigations, legal proceedings, or for their prevention, investigation, detection, prosecution of criminal activities or matters relating to national security.
VISAMUNDI shall not be held liable in the event of illicit access, use, modification or destruction, or interception by unauthorised persons.
The content and use of this data, as well as access to it by the Customer, are described in the Privacy Policy.
Privacy policy
Use of our services implies acceptance of the Privacy Policy, detailed on this page.
Partial nullity
If one or more stipulations of these General Terms and Conditions are deemed unlawful or invalid, the other stipulations of these General Terms and Conditions will not be affected by this invalidity and will continue to apply.
Relations between VISAMUNDI and its customers are governed by French law.
Site host
The VISAMUNDI websites, including the one on which you are consulting these terms and conditions, are hosted by Infomaniak - 25 rue Eugène-Marziano 1227 Les Acacias (Switzerland), which can be contacted on +41.22.820.35.44.
Contact us
If you have any questions about this privacy policy or the practices described in this document, please write to [email protected]or contact us on +33 2 85 520 450. Please send your communications to our manager Sebastien Couix.
An agency service 